Ordering & Shipping Information
This page contains information on how to place an order as well as links to common ordering questions.
Shipping Overview
Your order will ship via FedEx from our warehouse in Georgia, USA, with no tariffs or duty fees. All orders are dispatched within 1–2 business days, and tracking information will be provided once your order has shipped.
The Samurai ships in three separate boxes, which may arrive at different times depending on carrier handling.
Your order will ship via Purolator from our warehouse in Ontario, Canada. All orders are dispatched within 1–2 business days, and tracking information will be provided once your order has shipped.
The Samurai ships in three separate boxes, which may arrive at different times depending on carrier handling.
If you cannot find the information that you need, please contact our Customer Support department at +1 (866) 792-8437.
Where do you ship?
We Ship all over the world.
What are the shipment charges?
Shipment is free all over North America, except for Yukon, Alaska and Hawaii.
Anywhere else, there is a shipment fee, please contact us for more details.
How long does it take for the shipment to arrive?
Typically 2 weeks, depending on location of delivery.
Ordering Options
Online orders: You may place an order online using our secure checkout. If you need help during the checkout process, we recommend calling our Customer Support and speak with one of our representatives during our business hours.
Phone orders: If you would like to place your order by phone, please call us toll free at +1 (866) 792-8437.
Mail orders: If you would like to pay by check or money order, please mail your order to us. Please include a phone number should we need to contact you about your order.
Printable Order Form
We no longer offer printable order forms.
International Orders
After placing your International Order online, we will contact you via email with the shipping and handling charges. Should you have questions about making an International Order, please call +1 (866) 792-8437. (Payment for International orders must be in U.S. dollars, drawn from a U.S. bank.)
